DO YOU OFFER FINANCING?
At this time, we do not offer financing. Check back with us periodically to any updates with this policy. We do offer layaway in store.
MY CREDIT CARD DECLINED BUT I HAVE FUNDS IN MY ACCOUNT. HOW DO I CHECK OUT?
Your bank is most likely protecting you from potential fraud! Since we are an e-commerce luxury site, flagging is common. Just give your bank a quick call and let them know you approve the purchase and you should be able to run it again.
HOW FAST ARE ORDERS PROCESSED?
We process online orders between 1-5 business days if your order is in-house and is not made-to-order or engraved. Orders for items in stock can also be picked up in store. Please call to make that arrangement.
CAN I UPDATE/CANCEL MY ORDER AFTER IT HAS SHIPPED?
We cannot update or cancel orders after they have shipped. You will have to receive the order and return it for a refund and/or exchange. You are able to cancel your order within 24 hours of placing the order. After that, it cannot be cancelled.
HOW LONG DOES SHIPPING TAKE?
Orders are shipped USPS 2nd-3rd Day. Please note, we do not deliver on Saturdays or Sundays.
DO YOU REQUIRE A SIGNATURE UPON DELIVERY?
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Returns and exchanges are easy – and shipping is free. We offer returns for unworn or unused items within 10 days of receiving. For the Holiday period from December 1 to December 31, we are extending the return policy period to 30 days. The item must be in the same condition that you received it. It must also be in the original packaging with the tags attached.
Please note we are unable to accepts returns or offer exchange credit for personalized, custom, engraved, special order, rush or final sale orders. These are all non-cancelable and non-returnable.
To process a return, please use the return shipping label provided in your original shipment and include the return packing slip. Failure to include the packing slip may cause the return to not be processed.
To process an exchange please contact us at firstname.lastname@example.org so we can coordinate the purchase of the new item.
If you need any further help or have any questions about returning/exchanging your item(s), please reach out to email@example.com.
HOW DO I GET NOTIFIED IF MY RETURN WAS RECEIVED?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
I HAVE NOT RECEIVED MY REFUND. HOW DO I FIND OUT THE STATUS?
If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
I RECEIVED MY RING, BUT IT IS NOT THE RIGHT SIZE. HOW DO I FIX THIS?
We are happy to resize for you! Sizings typically range from $75-$150 depending on size and metal. For eternity bands, you will have to return the ring and place and new order for the correct size. If the size is not offered online, we can place a custom order for the correct size.
DOES MY JEWELRY PURCHASE INCLUDE A WARRANTY?
We guarantee your jewelry to be free of manufacturing defects for one calendar year from purchase. Manufacturing defects can include clasp breakage, missing stones, loose diamonds or loose prongs. The above issues would not be covered under warranty if upon inspection there is significant wear and tear or damage to the jewelry piece. Manufacturing defects do not include general wear and tear, scratching, stretched chains/rings, lost jewelry, or jewelry damaged due to improper cleaning or storage.
Because we stand behind our designs and our manufacturers, any third-party or outside jeweler altering your jewelry will void your warranty with us! Have a question about your piece or how to care for it? Please reach out to email@example.com.
DO YOU OFFER INSURANCE?
We highly recommend insuring your jewelry purchases. We can offer insurance through us using a company we love and trust which is Jeweler’s Mutual Insurance. This is an insurance company that specializes solely in jewelry. Just like you’d purchase insurance for a car or home, jewelry insurance is imperative for peace of mind and protects against loss, theft, damage or mysterious disappearance. We are happy to provide a record of purchase, detailing the specs of your jewelry, that is accepted by most insurance companies to determine replacement value.
DO YOU OFFER REPAIRS?
Yes we do. We stand behind the quality of work from the designers we carry our and are happy to repair any item purchased from our retail or online store. To send in a repair, please ship to
290 Main Street
Los Altos, CA 94022
HOW DO I CARE FOR MY JEWELRY?
Proper care is imperative for long-lasting, beautiful jewelry. We suggest storing your items in a designated box and removing them before sleep and exercise.
ARE YOUR STONES CONFLICT FREE OR ECO FRIENDLY?
Sustainability is important to us. We are proud to support the Kimberley Process, a United Nations effort to prevent conflict diamonds from entering the mainstream diamond market.